Requirements for guests
What are the requirements to book on ÖÖD Hötels?
We ask everyone who uses ÖÖD Hötels platform for a few pieces of information before they book on ÖÖD Hötels. Guests need to have this info completely filled out before they can make a reservation. This information helps to make sure hosts know who to expect, and how to contact the guest.
ÖÖD Hötels requirements for guests include:
Full name
Email address
Confirmed phone number
Bookings may be made by a person with active legal capacity who is at least 18 years old. The consequences of orders placed by a non-compliant person are the responsibility of the person whose bank account or credit card has been used to pay the fee.
ÖÖD Hötels guest standards for stays
Check-in
Changing dates or house
Check-out
Cleanliness
Guest authorization
No smoking
Cancellation Policy
Cancellations and refunds
Please note that different houses have different cancellation policies. Make sure you read the cancellation policies before booking a stay to avoid any inconveniences.
FLEXIBLE:
Cancellation up to 14 days before your arrival is 100%* refundable.
Cancellation up to 7 days before your arrival is 50%* refundable.
Cancellation less than 7 days before your arrival is not refundable.
STRICT:
To receive a full refund, guests must cancel within 48 hours of making the booking - and the booking must be more than 14 days ahead of the stay.
After 48 hours and more than 7 days before the time of the stay, 50% of the total booking amount will be refunded.
If the guest cancels 7 days or less before check-in, no refund will be issued.
NB! Refund will be transferred to the payment account within 5-10 business days.
* Please note that in case of cancellation, a transaction fee of 3% of the booking amount will be charged.
Changing dates or house
Your booking may be changed ONCE up to 7-14 days before your arrival depending on the specific house rules. Additional charges may apply.
For that, please contact our customer support at info@oodhotels.com.
Gift Cards
The gift card is only valid for a one-time purchase.
If the purchase amount is higher than the value of your gift card, you can pay the difference between the purchase amount and the gift card value on the checkout page.
The gift card is non-refundable and non-exchangeable.
The reservation paid with the gift card can be changed and canceled according to the cancellation conditions of the package and until the expiry of the gift card.
The gift card cannot be used together with other discount codes. You can use either a discount code or a gift card for one purchase.
The gift card doesn't apply to ÖÖD Sauna at Wambola Surf.
The gift card is only valid until the date indicated on it. Expired and unused gift cards will not be reimbursed.
Damage deposit
A damage deposit might apply to some cabins listed on the www.oodhotels.com booking platform.
The damage deposit is fully refundable within 5-10 days of departure, providing the following provisions are met:
The property is not damaged beyond normal wear and tear;
The property is in a reasonably clean condition on departure;
All Terms & Conditions are being followed;
All keys, remote controls, etc. are left at the property;
Buildings are locked and windows are closed;
No items are damaged or lost;
The BBQ is cleaned and left in the same condition as it was found;
ÖÖD Hötels has a thorough inspection policy to ensure the rental units are in good condition and that guests will not be inadvertently held responsible for missing or broken items.
Kirtlington UK additional terms:
No driving fast (above 15mph) whilst on Park Farm.
No swimming in the lake.
No children under 16 – only babies in arms.
No smoking inside the houses.
No loud music.
No naked flames other than BBQ inside or outside the houses.
